Privacy policy

The Vernon François platform is owned and operated by Project L3 Limited, trading as Vernon François. This policy (together with the Cookie Policy) explains how we will use any personal information we collect from you when you use this platform.  By using this platform you are agreeing to our use of your personal information as described.

We collect personal information about you in the following ways:

•    when you create an account with us or place an order for our products and/or services
•    when you submit reviews to us
•    when you communicate with us, complete customer surveys or participate in competitions and
•    when you use our platform, we collect information about your usage, using cookies. 

Cookies

We use ‘cookies’ to collect the information about how you use the platform. Cookies are small data files which gather information about your use of the platform and help us to provide you with a good experience.  For more information about ‘cookies’ please see our Cookie Policy.

We use your information in the following ways:


•    to process your order
•    to manage your account
•    to e-mail you about other services, products and information that we feel may interest you (provided of course that you agree)
•    to ensure that the platform’s content is presented as effectively as possible for you
•    for our internal purposes, such as quality control, platform performance, system administration and to evaluate use of the platform so that we can provide you with better services and products.

We only keep your information for as long as is necessary.

We may share your information:

•    with suppliers to help operate our platform, manage your account, process your order or provide you with support
•    with selected third parties to clear your payment to us
•    if we sell or buy any business or assets (as we may share your data with the prospective seller or buyer)
•    with those third parties that provide other services or products that we may feel are of interest to you, provided of course that you agree
•    if we have to share your information to comply with legal or regulatory requirements, or if we have to enforce or apply our Terms or to protect our rights, property or our customers.  This may involve exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We may share non-personal aggregated statistics data about visitors to the platform with third parties.

If you submit a review to the platform, we do not publicly disclose your name or e-mail address.
  
We do not share any personal information that we collect about you on the platform with any social media sites that you link to your account and we do not collect any personal information about you from those sites. We do however, have the ‘share’ functionality in certain areas of the platform, so if you choose to, you can share content from the platform to your social media channels.

Payments

If you buy from our platform, we use Stripe, PayPal or Apple Pay (depending on your choice) to process your payment. They each operate a secure server to process your payment details. They encrypt your credit or debit card information and authorise payment directly. Please read their privacy policy to see what security measures they have in place and how they treat your information.

Where do we transfer your information?

We may transfer your information to, or store it in, countries located outside the European Economic Area (‘EEA’) which do not have as developed data protection laws.  It may also be processed by staff operating outside the EEA who work for us or one of our suppliers. 

If we transfer your data to the United States of America, we will endeavour to only send the data to companies that are EU-U.S. Privacy Shield certified.   

Please do not send us your information if you do not want it to be transferred to or stored outside the EEA. By providing your information to us you agree and consent to us transferring to, and storing your information at, a destination outside the EEA.

If you sign up to receive marketing e-mails from us, we may contact you by email with information about our products and services.

If you agree, we may also pass your information to other organisations who may contact you to provide marketing information about their products and services by email.

If you do not want us to use your information in this way, please tick the relevant boxes during the process when we collect your information.  You may ask us at any time not to use your information for marketing purposes by contacting us at privacy@vernonfrancois.com or by clicking the unsubscribe link at the bottom of each of our marketing messages. 

Your rights

We want to make sure that your personal information is accurate and up to date.  To change your personal information, please e-mail us at privacy@vernonfrancois.com. 

If you live in the EU, you have the right to see the personal information that we hold about you. Please e-mail us at privacy@vernonfrancois.com to make your request. We may make a small charge of £10 to process this request.
  
If you do not want us to send you marketing messages any longer, please click on the unsubscribe link at the bottom of any of your marketing messages or e-mail us at privacy@vernonfrancois.com.

Changes

We may make changes to this Privacy Policy at any time by an email to the e-mail address you gave us with the modified terms or by posting a copy of them on the platform.  Any changes will take effect 3 days after the date of our email or the date on which we post the changed policy on the platform, whichever is the earlier.  Your continued use of the platform after that period expires means that you agree to be bound by the changed policy.
 
How to contact us

We welcome questions, comments or requests concerning this privacy policy.

Please e-mail us at privacy@vernonfrancois.com or write to us at Project L3 Ltd,
PO Box 73231, London, E14 1RQ

This platform is owned by Project L3 Limited, trading as Vernon François.

Our registered office address is:
 
30 City Road
London
EC1Y 2AB
United Kingdom

Our registered company number is 10133679